Privacy Policy

This Privacy Policy explains how zEid&ler in the Center collect, use, and disclose information you provide to us or which we otherwise collect (“Information”), including “Personal Data” by which we mean Information that allows us to determine your identity.

This Privacy Policy applies to website zEid&ler in the Center operates that link to this Privacy Policy. From time to time, zEid&ler in the Center acquires companies that may operate under their own privacy policies. You will continue to be presented with those companies’ privacy policies on their websites until the integration with zEid&ler in the Center is complete and those websites are linked to this Privacy Policy.

Interactions

When you interact online or offline with zEid&ler in the Center, we may receive your Information, including your Personal Data. For example, we receive your Information when you:

  • Visit zEid&ler in the Center’s websites or offices
  • Download materials through our websites
  • Provide or update account information through our websites
  • Register for or attend zEid&ler in the Center-hosted or sponsored events (such as promotional events, webcasts, contests, or hackathons)
  • Participate in community programs and zEid&ler in the Center-managed repositories on third-party open-source platforms
  • Communicate with us including by emails, phone, texts, and online chats
  • Provide testimonials

We collect Information about you from other sources such as public databases, commercial data sources, joint marketing partners, resellers, managed services providers and other partners, social media platforms, and conference/event hosts.

We refer collectively to these contacts as “Interactions” and we explain below how we use the Information we collect through them.

What We Collect via Your Interactions

We (or others acting on our behalf) may collect your Information, including your Personal Data, through Interactions. The Personal Data we collect includes such things as:

  • Name or alias
  • Email address
  • Physical address, including country
  • Employer
  • Title / position
  • Payment details
  • Phone number
  • Username / user ID
  • IP address
  • MAC address (or other device identifiers automatically assigned to your device when you access the internet)
  • Images and related metadata (for example, when visiting our offices or attending an event)
  • Content of your communications and files you input, upload, or create
  • Videos (for example, when you provide a product testimonial)

We collect Personal Data in various ways, such as when you manually key in your Personal Data to our website forms or provide it to us or others from whom we receive marketing leads. From time to time, we offer virtual private networks (VPNs) for attendees at zEid&ler in the Center events or visitors to our offices.

IP addresses are also collected on an automated basis through your use of the website services using cookies, web beacons, and like technologies. We may infer your location from your IP address. For more on the use of cookies and like technologies.

When you make purchases through our website, we use third-party payment processors to collect credit card or other financial information. zEid&ler in the Center does not store the credit card information you provide, only confirmation that payment was made.

How We Use Information Collected from Interactions

zEid&ler in the Center uses the Information we collect from your Interactions to deliver services to you in accordance with our terms, to fulfill our contractual and legal obligations, or to “pursue legitimate business interests”, as described below. We take seriously the need to balance our legitimate interests with your privacy rights. We summarize for you here how we use your Information, including Personal Data, to:

  • Fulfill your orders or respond to your requests for information and other inquiries
    For example, to satisfy your requests for website materials such as marketing collateral or white papers, we collect and use your name and email address.
  • Operate, enhance, and personalize your experience on our website
    We collect Information via cookies and other information gathering technologies as stated in the zEid&ler in the Center Cookie Policy to fulfill our legitimate interest in operating our website, making it easy to navigate, enriching the available content and offering information tailored to your interests. In doing so, we may receive your location information, which you can stop at any time by configuring the location setting permissions in your device.
  • Issue you zEid&ler in the Center accounts for access to online communities and forums and to enable your participation there
    When you join our online communities and forums, including blogs and zEid&ler in the Center-branded business communication and streaming platform channels (collectively, “online forums”), we collect your Personal Data to enable your access and provide an interactive experience when you participate. The guidelines associated with those online forums recommend not sharing private or proprietary information on them, as many of their aspects are public. If you choose to submit content to online forums, such content will be considered “public” and will not be subject to the privacy protections set forth in this Privacy Policy except as required by applicable law. Online forums that display the zEid&ler in the Center name but present you with their own privacy notice are subject to such privacy notice and not this Privacy Policy.
  • Send you administrative notices
    We may need to notify you (or we may choose to inform you) when we make updates to our terms or policies or make changes to our website services. We will use your name and email address to send such administrative notices to you, which due to their nature are treated differently from marketing communications from which you can opt out.
  • Manage your zEid&ler in the Center account
    To perform the services under the contract between you and zEid&ler in the Center, we need to collect certain Information from you such as your contact and payment details. Without this Information, we may not be able to deliver the services or comply with our contractual or legal obligations.
  • Administer prize promotions and events
    We use your Information to administer prize promotions and events based on the terms of the promotion or event. For example, if you enter into a prize promotion, we may use your data to select a winner and provide the prize to you if you win. Or, if you register for a coding workshop or a gaming or other event, we may add your name to the list of expected attendees. If you win, we may seek your consent to announce you as a winner, with consent you may withdraw at any time. However, we will retain Information collected in connection with the enrollment contract.
  • Invite you to participate on customer advisory boards or in surveys, studies, and assessments of Offerings
    We use your Personal Data to register you to participate on advisory boards (such as our Customer Advisory Board or Product Advisory Council) or to request feedback from you about zEid&ler in the Center Offerings. We use your feedback to fulfill our legitimate interest in improving our Offerings and growing our business. Your participation is voluntary and subject to the terms of your agreements with us and this Privacy Policy.
  • Diagnose and fix technical issues, monitor for security, and otherwise protect our property
    We do this to satisfy our legitimate interest in assessing actual or potential threats to our facilities, attendees at zEid&ler in the Center-sponsored events, our IT systems and networks, and website services. We may process your Information, in particular your IP address, for this purpose.
  • Comply with law
    We may use your Information to comply with any applicable law, regulation, legal process, or governmental request, or to protect our legal rights or those of others.
  • For any other purpose disclosed to you in connection with our website services from time to time

If we process your Personal Data for other purposes, we will provide you with information about such processing, and if required, obtain your consent.

Opting Out of Marketing Emails

If you no longer want to receive marketing emails from zEid&ler in the Center on a go-forward basis, please submit your request through our online data request portal. Alternatively, you may use the “unsubscribe” feature in our email messages.

Offerings

We also collect Information, including Personal Data, when providing our Offerings. We may ask you for this Information directly, or in some cases, we may collect it when certain features are enabled. For example, we collect Information from or about you when you (or someone you work with):

  • Order or sign up for a trial of our Offerings
  • Interact with zEid&ler in the Center online or offline, including when you request support services
  • Use our Offerings to process information

What We Collect via Our Offerings and How We Use It

We collect and process different types of product data (described below) when you deploy our Offerings in order to fulfill our contractual and legal obligations and operate our business or fulfill other legitimate interests. We work hard to help ensure a balance between our legitimate interests and your privacy rights.

  • License Usage Data is Information that allows us to identify your on-premises account entitlements, such as license consumption, capacity, or type in our systems through an assigned license ID. We use this information to validate accounts and automate license verification.
  • Usage Data is Information about your operating environment and configuration, user/product interactions, and sessions. This may include information about your network and systems architecture and configurations, OS and product versions, product configuration, applications installed, page loads and views, searches by number and type, errors, number of active and licensed users, source types and format (e.g., json, xml, and csv), web browser, http referrer page, and app workflows.

    We use Usage Data to fulfill our contractual obligations in providing the Offerings to you and to fulfill our legitimate interest in supporting and enhancing them. For example, we may use this data to:
    • Troubleshoot issues, provide support, and update our Offerings
    • Provide guidance to help you optimize your configuration, security, and usage of our Offerings
    • Better understand how our users configure our Offerings
    • Determine which configurations or practices optimize performance (e.g., best practices)
    • Benchmark key performance indicators (“KPIs”)
    • Recommend enhancements
    • Perform data analysis and audits
    • Identify, understand, and anticipate performance issues and the factors that affect them
    • Identify product security issues that may affect you and inform you of them
    • Improve and develop new features and functionality
    • Monitor the health, performance, and security of our OfferingsWe hash or otherwise pseudonymize identifiable information connected to user activity for data analytics purposes.In our paid on-premises products, you can set your level of participation. For more details on what we collect and your participation options.
  • Support Usage Data includes License Usage and/or Usage Data as part of a customized support program that offers you accelerated troubleshooting, notices of patches/upgrades, tips to optimize usage, security, configurations and/or performance, and suggestions about other Offerings that may be of interest to you. The data is customer-identifiable so that we can help personalize your experience. From time to time, we may also use the Information to analyze usage trends, such as by data type, environment size, scale and architecture, and industry or sector, to develop and prioritize product enhancements (e.g., bug fixes or new features). On-premises customers can opt out at any time. However, this Information is essential for the operation of our cloud Offerings.
  • Security Offerings Data. Certain security-focused Offerings collect and in some cases allow sharing of Customer-submitted “artifacts” (such as logs, alerts, emails, cases, and incidents) and intelligence sources to support security investigation, threat detection and monitoring. In some cases, this Information may contain names, IP addresses, email addresses, phone numbers and other types of Personal Data contained in such artifacts and intelligence sources. You determine the extent and nature of the data you submit and whether to participate in such Offerings and in some cases to share the data with zEid&ler in the Center. Participation in these services is voluntary and is further described in the relevant terms.

Certain zEid&ler in the Center Offerings rely on automated methods of processing, such as artificial intelligence, which is a set of technologies and processes that allow computers to learn, reason, and assist in decision making. These technologies may consume Usage Data or other data you submit to the Offering that may be associated with you. The use of data in connection with such Offerings is set forth in the relevant terms.

Other Collection Practices

We also collect Information from you to fulfill our contractual commitments to you. For example, we collect contact information such as name, address (email and physical) and phone number to enter you into our databases and manage your account. We also collect billing and payment information and information about Offerings, such as browser type, version number and OS, to administer your account, respond to customer service/support inquiries, and provide you with information about software updates via alerts or other “push” notifications.

Your Rights

In certain locations, you may have rights under data protection law, such as to request access to or correction, deletion, or transfer of your Personal Data, or to object to or restrict zEid&ler in the Center from using it for certain purposes. If you would like to exercise these rights, please submit your request, with a description of the nature of your request and the Personal Data at issue, through our data request form, and we will respond as soon as reasonably practicable consistent with applicable law. We will verify your identity before we comply with your request and ask for your cooperation with our identity verification process.